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The Response You Entered Is Not Recognized Please Try Again

Error number Error message Boosted info and teaching 9020 The username or password you entered is wrong.

The student entered an invalid username or associated countersign. Either the pupil has the wrong information or incorrectly typed the information.
Verify the student's information was entered correctly.

9021 Your login information is non recognized. Please endeavor again.

The pupil entered an invalid username or associated password. Either the student has the wrong data or incorrectly typed the information.
Verify the student'due south information was entered correctly.

9022 Unable to refresh available tests. Your session is not agile. Log in once more. 9023 Unable to refresh bachelor tests. There was an error retrieving the information from the server. Try again. Log off and log in again if it continues. 9024 The username or password you lot entered is incorrect.

The student entered an invalid username or associated password. Either the student has the incorrect information or incorrectly typed the information.
Verify the student's information was entered correctly.

9025 This exam has been completed and may not be taken once more. You cannot log in to completed tests over again. 9026 This examination must be resumed by the proctor to let it to be taken over again.

The examination ambassador must resume the student'due south examination.

9027 The testing window for this exam is not active at this time. Please contact the proctor, or try again during the allowed testing window. The testing window for this exam is not currently active. Effort over again when the window is agile. 9028 Your login information is not recognized. Please effort once again.

The student entered an invalid username or associated password. Either the pupil has the incorrect information or incorrectly typed the information.
 Verify the educatee's information was entered correctly.

9029 Your login information is not recognized. Please try once more.

The educatee entered an invalid username or associated password. Either the educatee has the incorrect information or incorrectly typed the information.
 Verify the student'southward data was entered correctly.

In PearsonAccess (and possibly other assessment management systems that connect to TestNav), this fault occurs if a student attempts logi n before the examination session starts. PearsonAccess does not call TestNav to create logins until the exam session is started.

9030 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must exist resumed before you tin can log dorsum in. Please contact the proctor.

The test ambassador must resume the student'southward test.

9031 There has been a trouble loading this item. Delight contact your administrator.

Contact your local organization or network administrator. An detail could non be retrieved from the content server or the proctor caching computer.

TestNav usually displays this error due to network connectivity problems. Follow the instructions in the error message. If given the option, you can choose a unlike client.

Verify the network connection, and try again. If you cannot connect after the 2d effort, close TestNav.

A network administrator may help yous to resolve these problems by confirming the following:

  • Network
    • The testing machine is continued to the school'south network.
    • Ethernet cables or wireless connections, routers, and switches are in place and operation.
  • TestNav configuration on administrative site
    • The authoritative site has the accurate IP address and port configurations for the proctor caching reckoner.
  • If in use, proctor caching computer
    • If in utilize, proctor caching figurer is on and running.
    • Both ports 4480 and 4481 are open in the firewall on the proctor caching figurer.
    • The testing machine is on the same network subnet every bit the proctor caching figurer.

After you restore the connection, cheque the student'due south test status in the administrative application and reset, if needed. Then, you lot can resume the student'due south testing session and have the student log in.

9032 Unable to login with this userid.

The pupil entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information.
 Verify the student'southward information was entered correctly.

9033 Unable to communicate with the testing server. Delight contact your administrator.

Contact your local system or network administrator. The internal exam state could not exist retrieved from the content server or the proctor caching computer.

TestNav ordinarily displays this error due to network connectivity bug. Follow the instructions in the error message. If given the choice, y'all can choose a unlike customer.

Verify the network connexion, and try once again. If you cannot connect after the second attempt, close TestNav.

A network administrator may help you to resolve these issues by confirming the following:

  • Network
    • The testing machine is connected to the school's network.
    • Ethernet cables or wireless connections, routers, and switches are in identify and performance.
  • TestNav configuration on authoritative site
    • The administrative site has the authentic IP address and port configurations for the proctor caching computer.
  • If in use, proctor caching computer
    • If in employ, proctor caching computer is on and running.
    • Both ports 4480 and 4481 are open up in the firewall on the proctor caching computer.
    • The testing automobile is on the aforementioned network subnet as the proctor caching computer.

Later on you restore the connection, check the student's test status in the administrative application and reset, if needed. Then, you tin can resume the student'due south testing session and accept the student log in.

9034 Your login information is not recognized. Delight attempt over again.

The student entered an invalid username or associated password. Either the pupil has the incorrect information or incorrectly typed the data.
 Verify the educatee's information was entered correctly.

9035 There has been a problem loading this item. Delight contact your administrator.

The requested item does non be for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this effect, contact Pearson Support.

9036 The username or password you lot entered is incorrect.

The student entered an invalid username or associated password. Either the pupil has the wrong information or incorrectly typed the information.
 Verify the student's information was entered correctly.

9037 There has been a problem loading this detail. Please contact your administrator.

The requested particular does not exist for this exam. Contact your local arrangement or network administrator, and provide the log files and a description of what the student was doing when the mistake occurred. If you cannot resolve this result, contact Pearson Back up.

9038 The username or password y'all entered is incorrect.

The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information.
 Verify the student's data was entered correctly.

9039 There has been a problem loading this item. Please contact your administrator.

The requested item does not exist for this test. Contact your local arrangement or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson Support.

9040 The username or password you entered is incorrect.

The student entered an invalid username or associated password. Either the educatee has the wrong data or incorrectly typed the information.
 Verify the educatee's information was entered correctly.

9041 In that location has been a problem loading this item. Please contact your administrator.

The requested detail does not exist for this test. Contact your local system or network ambassador, and provide the log files and a clarification of what the student was doing when the mistake occurred. If you lot cannot resolve this issue, contact Pearson Support.

9042 There has been a trouble loading this detail. Please contact your administrator.

The requested particular does not exist for this test. Contact your local organization or network administrator, and provide the log files and a description of what the student was doing when the fault occurred. If you cannot resolve this issue, contact Pearson Back up.

9043 There has been a problem loading this item. Please contact your administrator.

The requested particular does not be for this exam. Contact your local system or network ambassador, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this effect, contact Pearson Support.

9044 There has been a trouble loading this detail. Please contact your administrator.

The requested particular does non be for this test. Contact your local arrangement or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact Pearson Support.

9045 There has been a problem loading this item. Delight contact your administrator.

The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the pupil was doing when the error occurred. If you cannot resolve this issue, contact Pearson Support.

9046 Your examination items accept been saved, but the test can't be marked equally consummate due to a connectivity error. Please inform your test proctor that the test must close.

Alert the test proctor.

Contact your local system or network ambassador. TestNav saved the responses, but it cannot communicate the completion status.

TestNav usually displays this error due to network connectivity problems. Follow the instructions in the error bulletin. If given the option, you can cull a different client.

Verify the network connection, and try once again. If you cannot connect afterwards the 2d effort, shut TestNav.

A network ambassador may assistance y'all to resolve these issues past confirming the following:

  • Network
    • The testing machine is connected to the school's network.
    • Ethernet cables or wireless connections, routers, and switches are in identify and functioning.
  • TestNav configuration on administrative site
    • The administrative site has the accurate IP address and port configurations for the proctor caching figurer.
  • If in apply, proctor caching computer
    • If in utilize, proctor caching estimator is on and running.
    • Both ports 4480 and 4481 are open in the firewall on the proctor caching computer.
    • The testing machine is on the same network subnet as the proctor caching computer.

After you restore the connection, check the student'southward test status in the authoritative application and reset, if needed. And then, you can resume the student'south testing session and accept the student log in.

9047 Your test items take been saved, but the test tin't exist marked every bit complete due to a connectivity error. Delight inform your exam proctor that the test must shut.

Alert the test proctor.

Contact your local system or network administrator. TestNav saved the responses, but it cannot communicate the completion status.

TestNav normally displays this error due to network connectivity problems. Follow the instructions in the mistake message. If given the pick, you can choose a different customer.

Verify the network connection, and try over again. If you cannot connect after the 2d attempt, shut TestNav.

A network ambassador may assistance y'all to resolve these issues by confirming the following:

  • Network
    • The testing machine is connected to the school's network.
    • Ethernet cables or wireless connections, routers, and switches are in identify and functioning.
  • TestNav configuration on authoritative site
    • The administrative site has the accurate IP address and port configurations for the proctor caching estimator.
  • If in use, proctor caching computer
    • If in use, proctor caching reckoner is on and running.
    • Both ports 4480 and 4481 are open in the firewall on the proctor caching computer.
    • The testing automobile is on the aforementioned network subnet as the proctor caching estimator.

After yous restore the connection, check the pupil's test condition in the administrative application and reset, if needed. Then, you lot can resume the pupil's testing session and have the student log in.

9048 There has been a trouble loading this item. Please contact your administrator.

Contact your local arrangement or network administrator, and provide the log files and a description of what the pupil was doing when the mistake occurred. If you cannot resolve this consequence, contact Pearson Support.

9049 There has been a problem loading this detail. Delight contact your administrator.

Contact your local organisation or network administrator, and provide the log files and a description of what the student was doing when the mistake occurred. If you cannot resolve this event, contact Pearson Support.

9050 In that location has been a problem loading this item. Delight contact your ambassador.

Contact your local system or network ambassador, and provide the log files and a description of what the student was doing when the error occurred. If yous cannot resolve this event, contact Pearson Back up.

9051 There has been a trouble loading this particular. Please contact your administrator.

Contact your local organization or network administrator, and provide the log files and a description of what the student was doing when the mistake occurred. If yous cannot resolve this issue, contact Pearson Support.

9052 At that place has been a problem loading this item. Please contact your administrator.

There was a rendering error in a JSON string. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If yous cannot resolve this issue, contact Pearson Back up.

9053 Your login information is no longer valid. This may have occurred if you lot are returning to a test in the same session, or if your login has been used to access this test from another reckoner. Your examination consignment must be resumed before you can log dorsum in. Please contact the proctor.

The exam administrator must resume the student's examination.

9054 Your login information is no longer valid. This may take occurred if you are returning to a test in the aforementioned session, or if your login has been used to access this test from another figurer. Your test assignment must be resumed earlier you can log back in. Please contact the proctor.

The test administrator must resume the student's examination.

9055 Your test must close immediately. Please meet the test proctor for more than information. The proctor must check the test status in the authoritative application as the current condition is not valid for continuing the test. 9056 Your test must close immediately. Delight see the examination proctor for more data.

Contact your local organization or network administrator. This is normally the result of a trouble with network security; secure data is being requested via an insecure call.

9057 Your test must close immediately. Please see the exam proctor for more data.

Contact your local organization or network ambassador. This is usually the outcome of a problem with network security; insecure data is being requested via a secure call.

9058 The username or countersign y'all entered is incorrect.

The student entered an invalid username or associated countersign. Either the student has the wrong data or incorrectly typed the information.
 Verify the student'due south data was entered correctly.

9059 The username or password you entered is wrong.

The pupil entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the data.
 Verify the educatee's information was entered correctly.

9060 Your login information is not recognized. Please effort again.

The student entered an invalid username or associated password. Either the educatee has the wrong information or incorrectly typed the information.
Verify the pupil's information was entered correctly.

9061 There is a problem retrieving examination information. Please contact your administrator. In that location was a trouble retrieving test state, and the test cannot continue. 9064 Something went incorrect while saving.  The test volition be closed.  Contact your ambassador. Resume the student test in the assessment direction arrangement and have the student sign in again. If the outcome persists, contact Pearson Support. 9067 Something went wrong while saving.  The examination will exist airtight.  Contact your administrator. Resume the student examination in the assessment direction organization and have the pupil sign in again. If the upshot persists, contact Pearson Support. 9070 Something went wrong while saving.  The exam volition exist closed.  Contact your ambassador. Resume the student test in the cess management arrangement and accept the student sign in once more. If the issue persists, contact Pearson Back up. 9073 Something went incorrect while saving.  The test will exist closed.  Contact your administrator. Invalid JSON string. 9074 The username or countersign you entered is incorrect, or the test session has not been started. Login does non exist. 9076 Unable to consummate sign in. You cannot login with both an email and a loginToken. Choose ane or the other.

Pearson has recently added back up for login with a token. TestNav displays this error if both an email ID and a login token were provided during registration.

9077
Unable to complete sign in with this loginToken. Please try again.
9078 Unable to consummate Sign In with this loginToken. The loginToken has expired.

Pearson has recently added support for login with a token. TestNav displays this error if both an email ID and a login token were provided during registration.

9079 Unable to complete sign in, you lot cannot login with both an email and a loginToken, choose one or the other

Pearson has recently added back up for login with a token. TestNav displays this error if both an e-mail ID and a login token were provided during registration.

9080
Unable to complete sign in with this loginToken. Please effort again.

Pearson has recently added support for login with a token. TestNav displays this mistake if the loginToken does non match any tokens in the database.

9081
Unable to complete Sign In with this loginToken. The loginToken has expired.

Pearson has recently added support for login with a token. This token is valid simply for 5 minutes. TestNav displays this error when a user attempts to sign in afterwards the token expires.

9083 There has been a problem loading this section. Please contact your ambassador.

Please effort over again. If you cannot resolve the upshot, contact Pearson Back up.

9084 There has been a trouble loading this section. Please contact your administrator.

Please try again. If you lot cannot resolve the issue, contact Pearson Support.

9085 In that location has been a problem loading this department. Delight contact your administrator.

Delight try again. If y'all cannot resolve the issue, contact Pearson Back up.

9086 There has been a problem loading this section. Please contact your administrator.

Delight endeavor once again. If y'all cannot resolve the issue, contact Pearson Support.

9087 In that location has been a problem loading this section. Delight contact your administrator.

Delight try again. If y'all cannot resolve the result, contact Pearson Support.

9088 Error creating the report. Please attempt again. If you cannot resolve the result, contact Pearson Support. 9089 Error creating the report.

Please endeavour again. If y'all cannot resolve the issue, contact Pearson Support.

9090 Fault creating the report.

Contact Pearson Support.

9091 Error creating the study.

Contact Pearson Support.

9092 Fault creating the report.

Contact Pearson Back up.

9093 Mistake creating the report.

Contact Pearson Back up.

9094 Error creating the report.

Contact Pearson Support.

9095 Mistake creating the study.

Contact Pearson Support.

9096 Error creating the report.

Contact Pearson Support.

9097 Error creating the report.

Contact Pearson Back up.

9098 Non applicable. TestNav displays this mistake when it detects a device whose screen size is smaller than the supported screen size. 9099 Your login has been disabled.  Please contact your ambassador. TestNav displays this error when a disabled user attempts to log in. The user must be enabled again to log in again. 9100 Your login has been disabled.  Please contact your administrator. TestNav displays this error when a user who has been disabled logs in. The user must exist enabled again before the educatee can log in. 9101 At that place has been a problem with this test. Please contact your administrator.

This error displays when the test state is missing the version.Afterward the student logs out, the proctor should resume the student'south testing session.
Then, the educatee should log in again.

9102 There has been a problem with this test. Please contact your administrator.

This error displays when the item state is missing the version. Afterwards the pupil logs out, the proctor should resume the student'southward testing session.
Then, the student should log in again.

9103 Login not found. Please contact your ambassador.

TestNav displays this error when API calls for test/item states, and the login is not plant. If you cannot resolve this result, contact Pearson Support.

9104 At that place has been a problem with your login. Delight contact your administrator. TestNav displays this error when the 'wire key' used for client server interactions (like submitting responses or a test, or exiting a exam) is invalid. 9105 This examination has at least one adaptive section. Cannot resume the educatee.

TestNav displays this error when an API conflicts with an adaptive section. The new API is added to allow students to resume from different sections; withal, the API only allows linear tests. When an invalid section is passed, TestNav triggers this error.

9106 Invalid section. Cannot resume the student.

TestNav displays this mistake when an API conflicts with an adaptive department. The new API is added to permit students to resume from different sections; however, the API only allows linear tests. When an invalid section is passed, TestNav triggers this fault.

9107 Your login information is no longer valid. This may accept occurred if you are returning to a exam in the same session, or if your login has been used to admission this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. If the event persists, contact Pearson support. 9108 This test has been completed and may non exist taken over again.
9109 This test must exist resumed by the proctor to allow it to exist taken again. Resume the pupil in the cess management system, and have the pupil sign in again. 9110 Invalid configuration identifier. TestNav displays this error when the config information is invalid. Wait upwards the config information in your educatee management system and re-enter a valid config identifier. 9111 There was an mistake in starting App Cheque. Please Retry.
9112 TestNav has encountered an error while trying to navigate. Delight contact your administrator. Contact Pearson Support. 9113 TestNav has encountered an mistake while trying to navigate. Please contact your administrator. Resume the student test in the assessment management system and take the student sign in again. If the effect persists, contact Pearson Support. 9114 TestNav has encountered an mistake while trying to navigate. Please contact your administrator. Resume the student test in the assessment direction system and have the student sign in once more. If the result persists, contact Pearson Back up. 9115 TestNav has encountered an mistake while trying to navigate. Delight contact your administrator. Resume the student test in the assessment management arrangement and have the educatee sign in again. If the issue persists, contact Pearson Support. 9116 TestNav has encountered an error while trying to navigate. Please contact your ambassador. Resume the pupil test in the assessment management system and take the student sign in once again. If the outcome persists, contact Pearson Support. 9117 TestNav has encountered an mistake while trying to navigate. Please contact your administrator. Resume the pupil examination in the assessment direction system and have the student sign in again. If the upshot persists, contact Pearson Support. 9118 TestNav has encountered an fault while trying to navigate. Please contact your administrator. Resume the student test in the cess management system and have the pupil sign in once again. If the issue persists, contact Pearson Back up. 9119 TestNav has encountered an error while trying to navigate. Please contact your administrator. Resume the student test in the cess direction system and have the student sign in once more. If the event persists, contact Pearson Support. 9120 TestNav has encountered an error while trying to navigate. Delight contact your administrator. Resume the student examination in the assessment management system and take the educatee sign in again. If the issue persists, contact Pearson Support. 9121 TestNav has encountered an error while trying to navigate. Delight contact your administrator. Resume the educatee exam in the assessment management system and have the student sign in once again. If the issue persists, contact Pearson Support. 9122 TestNav has encountered an mistake while trying to navigate. Please contact your administrator. Resume the student test in the assessment management organisation and have the student sign in again. If the issue persists, contact Pearson Support. 9123 TestNav has encountered an error while trying to navigate. Delight contact your administrator. Resume the student test in the assessment direction system and have the pupil sign in once again. If the consequence persists, contact Pearson Back up. 9124 TestNav has encountered an fault while trying to navigate. Please contact your administrator. Resume the educatee test in the assessment management organisation and take the educatee sign in again. If the issue persists, contact Pearson Support. 9125 TestNav has encountered an error while trying to navigate. Please contact your ambassador. Resume the pupil test in the cess management system and have the student sign in again. If the outcome persists, contact Pearson Support. 9126 TestNav has encountered an error while trying to navigate. Delight contact your ambassador. Resume the pupil test in the assessment direction system and have the student sign in again. If the issue persists, contact Pearson Support. 9127 TestNav has encountered an fault while trying to navigate. Please contact your administrator. Resume the student exam in the assessment direction system and have the pupil sign in once more. If the consequence persists, contact Pearson Support. 9128 TestNav has encountered an error while trying to navigate. Please contact your administrator. Resume the pupil exam in the assessment management system and have the student sign in again. If the event persists, contact Pearson Back up. 9129 TestNav has encountered an error while trying to navigate. Please contact your administrator. Resume the student examination in the assessment direction system and have the student sign in again. If the result persists, contact Pearson Support. 9130 TestNav has encountered an error while trying to navigate. Please contact your administrator. Resume the student test in the assessment direction system and accept the student sign in again. If the result persists, contact Pearson Support. 9131 TestNav has encountered an fault while trying to navigate. Please contact your administrator. Resume the student test in the cess management system and have the student sign in again. If the issue persists, contact Pearson Back up. 9132 TestNav has encountered an error while trying to navigate. Delight contact your administrator. Resume the student test in the assessment direction system and take the student sign in once more. If the issue persists, contact Pearson Support. 9133 TestNav has encountered an error while trying to navigate. Delight contact your administrator. Resume the educatee test in the assessment management organization and take the student sign in again. If the issue persists, contact Pearson Support.

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Source: https://support.assessment.pearson.com/TN/9000s---pearson-api-errors-16908305.html

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